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Application Support Analyst – support CORE INVESTMENT APP – Niche Investment & Asset Management Firm. CT, R400k p/a

Application Support Analyst – support CORE INVESTMENT APP – Niche Investment & Asset Management Firm. CT, R400k p/a

Job Title: Application Support Analyst – support CORE INVESTMENT APP – Niche Investment & Asset Management Firm. CT, R400k p/a
Location: Cape Town - Green Point
Industry:
Salary: R400K P/Annum
Contact Name: Cara Schickerling
Contact Email: cara@acuityconsultants.co.za
Job Published: May 09, 2018 11:08

Job Description

This is a very good opportunity for an APPLICATION SUPPORT ANALYST to support the  CORE INVESTMENT  APPLICATION for this MARKET-LEADING NICHE Investment & Asset Management Firm. YOU will have the chance to gain EXPERT insight & knowledge into the Investment, Asset Management industry and gain excellent skills on Investment systems used across Front and Back Office Trading environments. 
 
You will essentially OWN this application  - developing a deep knowledge of the internal processes in order to understand the administration of it  as well as providing ALL TRAINING to internal and external users. 
 
Based in Cape Town(Atlantic Seaboard), this Application Support Analyst role is paying R400K P/A
 
The Role:
You will be responsible for training all business users as well as external clients, assisting users by resolving all system issues, performing root cause analysis for all incidents (escalating if needed), document and releasing solutions as well as supporting external users to fully utilise the applications self-service model.
 
The Company:
This ACCLAIMED, CUSTOMER-CENTRIC INVESTMENT MANAGEMENT FIRM is completely transforming the industry by offering their clients uncomplicated INVESTMENT SOLUTIONS that are straightforward and simple to implement providing them with high returns at an exceptionally low cost . 
 
Experience Required: 
Some course/certification in Business Analysis would be preferred. 
3+ years’ experience in a similar role –support/application support type experience.
Experience in training clients as well as business users.
Experience working with payroll systems (similar to Sage) would be a massive advantage.
Retail/E-Commerce/Investment Management industry experience will be a bonus – but you will have the chance to GAIN these skills & experience. 
 
We get many responses so please be patient with us and if you have not had a response to your application within 14 days please consider your application to be unsuccessful. To help us respond faster, please can you make sure you read the requirements carefully & ensure your application entails all of the  details we need.