Very good opportunity for a CLIENT SERVICES MANAGER to join a NEW LISP Business that is currently being opened by a Multi-National Asset Management Firm.
YOU will be manging a team of skilled SERVICE SUPPORT TEAM & will be solely responsible for managing ALL work-flow across this TEAM, ensuring all SLA’S are achieved whilst instilling a customer-centric approach into all team members.
Based in Johannesburg, this CLIENT SERVICES MANAGER role is paying R600K P/A.
As the TEAM-LEAD you will be responsible for overseeing all Broker Consultants work-flow, ensuring they are resolving client queries and processing transactions within pre-determined SLA’S. Excellent chance for you to motivate & inspire, driving through customer-centric approach into the team members and assisting this business in becoming the number one Investment Platform Business in SA.
You will also be required to train new team members and assist them with any products, processes and system issues.
SKILLS & EXPERIENCE
• RE5 would be a massive advantage
• Solid LISP experience
• Excellent knowledge of Investment Platforms including all legislations - FICA, FAIS, FSB, TCF, Section 14, Section27C
• Experience in leading a team within a customer-centric environment.
• Solid experience in solving high-level customer queries.
• Excellent Problem – Solving skills.
• Exceptional Communication skills.
This Asset Manager has worked consistently hard to provide their clients with ingenious, simple Investment Strategies that has not only earned their clients trust but also market share across Africa. Recently they have established a new LISP Investment Platform Business that is supported by elegant, intelligent technology, continuous processing as well as exceptional leaders that are known for driving through transformation in the industry.
It is an absolute rarity to join a business in its infancy and be part of its development into the market whilst being supported by an established, stable Financial Services Organisation
If you have not had a response to your application within 14 days, please consider your application to be unsuccessful.