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CUSTOMER EXPERIENCE MANAGER - Become Head of Customer Experience for NEW Investment Org.

CUSTOMER EXPERIENCE MANAGER - Become Head of Customer Experience for NEW Investment Org.

Job Title: CUSTOMER EXPERIENCE MANAGER - Become Head of Customer Experience for NEW Investment Org.
Contract Type: Permanent
Location: Johannesburg
Industry:
IT
Salary: R1.1mill P/Annum (Neg)
Reference: Customer Experience Manager - be responsbile for creating the full end-to-end CUSTOMER EXPERIENCE STRATEGY
Contact Name: Cara Schickerling
Contact Email: cara@acuityconsultants.co.za
Job Published: September 22, 2017 11:15

Job Description

Excellent opportunity for a CUSTOMER EXPERIENCE MANAGER to take the lead and BECOME the HEAD OF CUSTOMER EXPERIENCE for a NEW INVESTMENT Business.

YOU will be responsible for creating the full end-to-end CUSTOMER EXPEIRENCE STRATEGY, transforming the CURRENT LISP business, driving through customer-centric ideology’s, leading the optimisation of the customer experience and introducing tools & measurements to ensure excellent customer experience levels are always met.  Once you have “FIXED “the current, you will then set your sights on creating the entire CUSTOMER EXPEIRENCE STRATEGY for the NEW LISP Business.

Based in Johannesburg  this HEAD OF CUSTOMER EXPERIENCE  role is paying R1.1Mil P/Annum

EXPERIENCE:
• Strong background in Customer Experience  and delivering Customer Improvements within the Investments, Wealth Management & Asset Management sector.
• Willingness to challenge service delivery from a customer perspective
• Good data analytics experience  – ability to put measures in place in order to measure different data sets.
• Good Investment product technical knowledge.
• Solid experience working in an  environment that is known for great customer experience.

COMPANY:
Recently crowned as the TOP Investment& Asset Manager in Africa, this market – leader offers a wide range of specialised investment products and solutions to a massive portfolio of private, business & commercial clients. To keep one step ahead of their competitors – this Organisation is in the process of opening up a NEW RETAIL INVESTMENT (LISP) Business.It is an absolute rarity in the job market to be part of something entirely NEW & REVOLUTIONARY, having the opportunity to create something from scratch whilst being supported by the LARGEST FINANCIAL SERVICES Group in Africa.

If you qualify for this role, please email your CV directly to:

Cara Schickerling
cara@acuityconsultants.co.za
(021) 801 8001

If you have not had a response to your application within 14 days please consider your application to be unsuccessful.