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CUSTOMER EXPERIENCE MANAGER - re-create ENTIRE CX STRATEGY for MULTI-SPECIALIST INVESTMENT Firm

CUSTOMER EXPERIENCE MANAGER - re-create ENTIRE CX STRATEGY for MULTI-SPECIALIST INVESTMENT Firm

Job Title: CUSTOMER EXPERIENCE MANAGER - re-create ENTIRE CX STRATEGY for MULTI-SPECIALIST INVESTMENT Firm
Contract Type: Permanent
Location: Johannesburg
Industry:
Salary: R1 Mill - R1.1 mill /annum
Reference: Customer Experience Manager - be involved in TRANSFORMING our client's current RETAIL INVESTMENT CUSTOMER EXPERIENCE STRATEGY
Contact Name: Cara Schickerling
Contact Email: cara@acuityconsultants.co.za
Job Published: September 20, 2017 09:11

Job Description

This is a very good opportunity for a CUSTOMER EXPERIENCE MANAGER to RECREATE & UPGRADE this MULTI-SPECIALIST’S existing CUSTOMER EXPERIENCE STRATEGY, gearing up the Organisation  for the opening of a NEW RETAIL INVESTMENT (LISP ) Business.

You will be working on a HUGE  project were you will be TRANSFORMING their current RETAIL INVESTMENT CUSTOMER EXPERIENCE STRATEGY , driving through customer-centric ideology’s and motivating operational & business teams to want to captivate and charm their customers. You will also be responsible for creating the NEW CUSTOMER EXPERIENCE strategy & journey that will be implemented into the NEW LISP Business.

Based in Johannesburg  this Customer Experience Manager role is paying R1.1Mil P/Annum

COMPANY:
Recently crowned as the TOP Investment& Asset Manager in Africa, this market – leader offers a wide range of specialised investment products and solutions to a massive portfolio of private, business & commercial clients. To keep one step ahead of their competitors – this Organisation is in the process of opening up a NEW RETAIL INVESTMENT (LISP) Business.

It is an absolute rarity in the job market to be part of something entirely NEW & REVOLUTIONARY, having the opportunity to create something from scratch whilst being supported by the LARGEST FINANCIAL SERVICES Group in Africa.

EXPERIENCE:
• Strong background in Customer Experience  and delivering Customer Improvements within the Investments, Wealth Management & Asset Management sector.
• Experience in customer journey mapping and customer satisfaction measurements.
• Experience in putting together Customer Value Propositions.
• Good data analytics experience  – ability to put measures in place in order to measure different data sets.
• Good Investment product technical knowledge.
• Solid experience working in an  environment that is known for great customer experience.


If you qualify for this role, please email your CV directly to:

Cara Schickerling
cara@acuityconsultants.co.za
(021) 801 8001

If you have not had a response to your application within 14 days please consider your application to be unsuccessful.