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Head of Client Services – revolutionize SERVICE LEVELS for new LISP Investment Platform Business JHB, R880K P/A

Job Title: Head of Client Services – revolutionize SERVICE LEVELS for new LISP Investment Platform Business JHB, R880K P/A
Location: Johannesburg
Industry:
Salary: R880k p/annum
Contact Name: Cara Schickerling
Contact Email: cara@acuityconsultants.co.za
Job Published: April 25, 2019 11:51

Job Description

Excellent opportunity for a HEAD OF CLIENT SERVICES to revolutionize the SERVICE LEVEL’S, CLIENT EXPERIENCE and the SERVICE DELIVERY for a newly established LISP Investment Platform Business.  
 
Taking the lead, you will be responsible for the development as well as implementation of all SERVICE IMPROVEMENT initiatives and strategies from scratch whilst developing a CUSTOMER-CENTRIC culture within this Business.
 
This Head of Client Services is based in Johannesburg and is paying around R880K P/A(NEG)
 
The Role:
YOU will be responsible for identifying, designing and delivering all Service Improvement Projects across the IT, Operations as well as the Change Departments. Taking complete ownership of the Operational Change initiatives, YOU will need to automate processes across the Business to mitigate Systems Failures and improve Service Process.
 YOU will need to master the Platform Operations and Process to drive through the highest level of Operational Service Delivery. 
 
The Company:
A market-leading Asset Manager has recently established a new Investment Platform Business that is supported by elegant, intelligent technology, continuous processing as well as exceptional leaders that are known for driving through transformation in this industry.
 
Experience & Skills needed:
Commerce degree in Finance, Economics, Statistics, Business Management would be preferred.
Experience working in an Investment /Wealth/Asset Management Company as a Customer Service / Service Delivery/ Service Improvement Manager. 
Excellent Fund Administration knowledge.
Experience working in an environment that is known for providing excellent Client Service.
Experience in solving complex problems for internal and external clients. 
Good understanding of Change Management.
Clear understanding of how an Advisers business works.