This is a good opportunity for an IT SERVICE MANAGER to head up the ENTIRE IT SERVICE area for this NEW Retail Investment Business that has recently been opened up by a Top, Established Asset Manager.
You will be responsible for assisting in the establishment of SERVICE LEVELS as well as SERVICE KPI’s, managing both internal and external VENDROS as well as ensuring that the environment is running smoothly with no unplanned outages. YOU need to be an EXCEPTIONAL RELATIONSHIP BUILDER with a solid technical background – having to oversee the system control & security access whilst dealing with group level stakeholders, consulting on HARDWARE UPGRADES, COST-SAVING initiatives and more.
This is a highly complex environment where delivery is KEY, so a SYSTEMS-THINKING attitude and CREATIVE & ORGINAL approach is required.
Based in Johannesburg, this Service Delivery Manager role is paying R750k p/annum
This Asset Manager has recently established a new LISP Investment Platform Business, introducing Offshore & Onshore Investment Solutions that are set to transform the Adviser & Investment market. You will be given complete autonomy to build & develop yourself into this role, whilst being supported by exceptional leaders in the industry as well as the financial backing of the largest Financial Services Group in Africa
It is an absolute rarity to join a business in its infancy and be part of its development into the market whilst being supported by an established, stable Financial Services Organisation
Experience & Skills needed:
• Relevant Degree/ Diploma.
• ITIL & COBIT Qualifications would be preference.
• Experience working in a Service Delivery/ Service Management role within a Financial Services Business - Investment/ Asset Management Business would be preferred
• Experience in managing Infrastructure and Hardware
• Business Continuity & Disaster Recovery experience.
• Experience in managing multiple Vendor’s.
• Incident management & resolution experience.
We get many responses so please be patient with us and if you have not had a response to your application within 14 days please consider your application to be unsuccessful. To help us respond faster, please can you make sure you read the requirements carefully & ensure your application entails all the details we need.