Very good opportunity for a Senior Investment Operations Manager to HEAD UP the entire OPERATIONS department of this LISP PLATFORM which has been opened up by a Multi-National Asset Management firm. This is a STRATEGIC role & you will be actively involved in the Organisational design as well as driving through the overall strategy into the business.
You will be responsible for LEADING multiple cross-functional teams– Front Office including service agents, account managers, call centre staff , Back Office including processors, administrators as well as all Financial ops and Investment administrators.
This NEW LISP Platform business will over the next few months MERGE with the existing LISP business and YOU will need to steer the business through its period of CHANGE & TRANSFORMATION.
Based in Johannesburg ,this Senior Investment Operations Manager role is paying R1.3Mil P/A
Experience & Skills Required:
• Commerce degree in Finance, Economics , Statistics, Business Management would be preferred.
• 10+ years experience in Operational roles- Operational Management of either a LISP or Investment Platform business is going to be non-neg.
• Experience in delivering exceptional Customer Service.
• Experience in building teams and working with cross departmental teams.
• Solid experience managing change & implementing change.
• Experience in a Financial Adviser Firm or Investment Platform Business.
• You will be responsible for the day-to-day running and management of all operational teams ensuring excellent operational and service delivery.
• Assist in all organisational design & strategy.
• You will be responsible for ensuring that all service targets are being met.
• You will need to maintain all business process to ensuring maximum efficiency and cost effectiveness.
• Support the front-office staff in providing effective assistance to all advisers.
• Manage all resources – including recruitment, talent development, labour issues.
Operating across Africa, this established Asset Management Firm is in the process of opening up a BRAND NEW INVESTMENT PLATFORM Business. Driven by customer centricity , digital enablement as well as INTERNATIONAL Technology vendors – they are set to provide their clients with pioneering & ingenious Investment solutions.
It is an absolute rarity in the job market to join a business in its infant stages, having the opportunity to be part of a NEW COMPANY’S development whilst being employed by an award winning Asset Manager & being supported by the LARGEST FINANCIAL SERVICES Group in Africa.
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