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Service Delivery Manager – Strategically Manage IT Services for Global Mining Company – Johannesburg/Central Africa – R1.1Mil/annum CTC

Job Title: Service Delivery Manager – Strategically Manage IT Services for Global Mining Company – Johannesburg/Central Africa – R1.1Mil/annum CTC
Contract Type: Permanent
Location: Johannesburg
Industry:
IT
Salary: R1.1Mil/annum CTC
Contact Name: Ashleigh Watermeyer
Job Published: May 17, 2019 15:26

Job Description

Exciting opportunity for a SERVICE DELIVERY MANAGER to join a GLOBAL MINING COMPANY and strategically deliver exceptional customer service, while managing the delivery of IT services across multiple locations. You will work closely with key stakeholders in order to plan & design new services for the back-office function across multiple sites – You will need to SOLVE CHALLENGING PROBLEMS in a complex environment.
 
This SERVICE DELIVERY MANAGER position is Johannesburg based (With travel into Central Africa) and is paying R1.1Mil/annum CTC
 
THE ROLE:
As Service Delivery Manager you will play a strategic role within the company and will be vital in ensuring that the delivery of IT Services is of the highest standard. You will take full responsibility of Service Performance Reporting and customer feedback and will get involved with defining business requirements, governance and risk management activities, while ensuring that all quality assurance processes are designed and deployed. You will be responsible for managing multiple functions within the organization and will need to engage with Business & IT at the different sites.  
 
THE COMPANY:
This Global Mining Company is an innovative leader who is focused on mining for a sustainable future. This company operates across America, Australia and Africa. This position will be based in Johannesburg – but regular travel will be required.
 
SKILLS & EXPERIENCE:
• Relevant Tertiary Education/Degree
• ITIL Service Management Certification & solid understanding of the framework
• 5 + years management skills supporting Infrastructure and Application Support teams
• Business Analysis & Solution Design skills
• Service Level Agreement & Project Leadership skills
• Understanding of Infrastructure and ICT Management Service Delivery
• Budgeting/Financial Management skills
• Relevant industry experience will be advantageous – Mining
 
If you qualify for this role, please email your CV directly to:
 
Ashleigh Watermeyer
ash@acuityconsultants.co.za or ash [at] acuityconsultants.co.za
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