Job Board

SERVICE TEAM LEAD – join NEW LISP INVESTMENT Business – Multi-National Asset Manager. JHB. R500K P/A

Job Title: SERVICE TEAM LEAD – join NEW LISP INVESTMENT Business – Multi-National Asset Manager. JHB. R500K P/A
Location: Johannesburg
Salary: R500k p/annum
Contact Name: Cara Schickerling
Contact Email:
Job Published: June 04, 2019 14:58

Job Description

Very good opportunity for a SERVICE TEAM LEAD to join a NEW LISP INVESTMENT Business that has been opened by a Multi-National Asset Management Firm.  
YOU will be LEADING a skilled SERVICE SUPPORT TEAM and will be solely responsible for managing ALL work-flow across this TEAM, ensuring all SLA’S are achieved whilst instilling a customer-centric approach into all team members.
This is one of those rare opportunities where YOU have the chance to be part of a NEW Business but still be supported by a recognised, leading Financial Services Brand.
Based in Johannesburg, this SERVICE TEAM LEAD role is paying R500K P/A.
The Company:
This Award-Winning Asset Manager has provided alternate, lucrative Investment options to both Retail as well as Institutional Clients for over 30 years.
Over the last couple of years, they have built a Forward-Thinking LISP Platform Business that is backed by global technologies and modern processes which is set to offer industry-first Offshore & Onshore Investment products – YOU will be working for a company that is going to REDEFINE the FUTURE OF INVESTMENTS 
It is an absolute rarity to join a business in its infancy and be part of its development into the market whilst being supported by an established, stable Financial Services Organisation
The Role:
As the SERVICE TEAM-LEAD you will be responsible for overseeing all Consultants work-flow, ensuring they are resolving client queries and processing transactions within pre-determined SLA’S. 
You will also be required to train new team members and assist them with any products, processes and system issues.
Excellent chance for you to motivate & inspire, driving through customer-centric approach into the team members and assisting this business in becoming the number one Investment Platform Business in SA.
Skills & Experience :
RE5 would be a massive advantage 
Solid LISP/ Investment Platform knowledge and experience 
Excellent knowledge of Investment Platforms including all legislations 
Experience in leading a team within a customer-centric environment.
Solid experience in solving high-level customer queries. 
Excellent Problem – Solving skills.
Exceptional Communication skills.