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Service Team Leader - assist in the creation of NEW CLIENT processes & procedures for NEW Investment Platform Business. JHB, R450 – R500k p/a

Job Title: Service Team Leader - assist in the creation of NEW CLIENT processes & procedures for NEW Investment Platform Business. JHB, R450 – R500k p/a
Location: Johannesburg
Industry:
Salary: R450k - R500k p/a
Contact Name: Cara Schickerling
Contact Email: cara@acuityconsultants.co.za
Job Published: August 14, 2019 10:30

Job Description

This is an incredibly rare opportunity for a skilled SERVICE TEAM LEADER to assist in the creation and implementation of NEW CLIENT SERVICE processes and procedures for a NEWLY created Investment Platform Business.
YOU will have the chance to support the development of the department by developing and growing the talent in YOUR team while creating a CUSTOMER-CENTRIC culture within the environment.
 
Based in Johannesburg, this SERVICE TEAM LEADER role is paying R450k - R500k p/a.
 
The Company:
Over the last 30 years, this Award-Winning Asset Manager has provided individualistic, lucrative Investment Solutions to both Retail as well as Institutional Clients.
Recently they have built a forward-thinking LISP Investment Platform Business that is backed by global technologies ,modern processes and offer’s client’s industry-first Offshore & Onshore Investment solutions. YOU will be working for a company that is set to REDEFINE the FUTURE OF INVESTMENTS 
 
The Role:
As the SERVICE TEAM-LEAD you will be responsible for overseeing all consultants work-flow, ensuring they are resolving client queries and processing transactions within pre-determined SLA’S. 
You will also be required to train new team members and assist them with any products, processes and system issues.
 
Excellent chance for you to motivate & inspire, driving through customer-centric approach into the team members and assisting this business in becoming the number one Investment Platform Business in SA.
 
Skills & Experience needed:
Degree or Diploma in Investment Management, Finance, Economics, Financial Planning or CFP would be preferred 
Solid LISP/ Investment Platform knowledge and experience 
Experience in leading a team within a customer-centric environment.
Solid experience in solving high-level customer queries. 
Experience working in a fast-paced , agile environment.