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SOFTWARE SUPPORT ANALYST- BECOME A SUPPORT MANAGER- CAPE TOWN CBD (R25-R35K PM)

SOFTWARE SUPPORT ANALYST- BECOME A SUPPORT MANAGER- CAPE TOWN CBD (R25-R35K PM)

Job Title: SOFTWARE SUPPORT ANALYST- BECOME A SUPPORT MANAGER- CAPE TOWN CBD (R25-R35K PM)
Contract Type: Permanent
Location: Cape Town CBD
Industry:
IT
Salary: R25K-R35K PM
Contact Name: Lauren Graven
Job Published: June 29, 2018 15:48

Job Description

This is an excellent opportunity for a SOFTWARE SUPPORT ANALYST to MOVE INTO A SUPPORT MANAGER role. Based in CAPE TOWN CDB, this position is paying between R25K-R35K PM.

The role:

You will be responsible for dealing with enquiries and issues customers have regarding the functioning of the company’s platform. Furthermore, you will need to capture, process and manage the resolution of the problems that arise. Due to support being a new area within the company you will also have the opportunity to build your own team whilst you handle support.

The company:

With strong financial backing this company has created a B2B platform that enables customers, distributors and suppliers to engage more effectively with one another while driving their product through the IT channel. This channel has a growing number of global vendors who provide access to some of the worlds most trusted and used product and services. With a presence that continues to grow in South Africa this company’s aim is to expand further into a European market as well.

Requirements:

  • Relevant qualifications
  • At least 5 years work experience
  • Extensive troubleshooting experience or software customer service.
  • Need to be comfortable operating in both business and IT domains.

 

If you qualify for this role, please email your CV directly to:

Lauren Graven

[Email Disabled] or Lauren[at] acuityconsultants.co.za

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If you have not had a response to your application within 14 days, please consider your application to be unsuccessful.