This is an excellent opportunity for a Tier 3 TECHNICAL SUPPORT ENGINEER (3rd Line Support Engineer) to join a GLOBAL CERTIFIED MICROSOFT CLOUD SERVICES Provider – and to gain exceptional further training in CLOUD SERVICES including MICROSOFT AZURE.
Based in CAPE TOWN this Tier 3 TECHNICAL SUPPORT ENGINEER (3rd Line Support Engineer) role offers a salary of R300K – R350K/annum.
Established in 2003 this MANAGED IT SERVICES / CLOUD SERVICES PROVIDER is regarded as leaders in emerging Cloud Services – they are a Microsoft Certified Partner operating in both SOUTH AFRICA and the UK and employ around 120 people. Culturally this is a progressive company with a fresh approach to providing exceptional service to large and small companies. The business is growing rapidly, they have great offices in CAPE TOWN and provide excellent training and ongoing career growth prospects.
In joining this company, you will receive the latest training in emerging CLOUD TECHNOLOGIES including MICROSOFT AZURE.
As Tier 3 TECHNICAL SUPPORT ENGINEER (3rd Line Support Engineer) you will be based in the offices in Cape Town and will provide remote support and joint working with project and specialist teams. You will be responsible for providing high level support either as a point of escalation from the Tier 1 & 2 support engineers or in conjunction with other specialist teams within Operations. You will ensure that SLA’s are met whilst delivering reliable resolution of customer technical issues.
REQUIRED SKILLS: (PLEASE NOTE: Experience in a bulk of these technologies will be ideal but don’t worry if you don’t have them all…those listed that you don’t have will be offered to you in training):
MCSA/MCSE, CCNA certification or other industry qualifications are desirable.
Administration/Migration of Microsoft Active Directory
Administration/Migration of Microsoft Exchange 2010 / 2013 / 2016
Administration/Migration of Microsoft Server Roles 2008 / 2012
Microsoft Windows 7 / 8 / 10 Operating Systems
Backup Solutions (Veritas Backup Exec, Max Backup, vRanger)
Networking (Firewall, Switch, VLAN, VPN, Cisco)
Storage Solutions (NetApp, EMC, Dell, HP)
Virtual Server Environments (VMware vSphere, Hyper-V)
Knowledge of monitoring systems (PRTG)
Other Virtual Server Environments (XEN, KVM)
Microsoft Server Services (Skype Business Lync, SharePoint, Dynamics, SQL)
If you qualify for this role, please email your CV directly to:
021 801 5001
If you have not had a response to your application within 14 days please consider your application to be unsuccessful.