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TIER 3 TECH SUPPORT ENGINEER - join Global CLOUD SERVICES Consultancy & learn AZURE – CAPE TOWN, R300K-R345K

TIER 3 TECH SUPPORT ENGINEER - join Global CLOUD SERVICES Consultancy & learn AZURE – CAPE TOWN, R300K-R345K

Job Title: TIER 3 TECH SUPPORT ENGINEER - join Global CLOUD SERVICES Consultancy & learn AZURE – CAPE TOWN, R300K-R345K
Contract Type: Permanent
Location: Cape Town
Industry:
IT
Salary: R300K - R345K/annum
Contact Name: Gary Silbermann
Contact Email: gary@acuityconsultants.co.za
Job Published: April 17, 2018 10:38

Job Description

This is an excellent opportunity for a TIER 3 TECHNICAL SUPPORT ENGINEER to join a Global Managed IT / CLOUD SERVICES business, and to gain MS AZURE expertise. 

Based in CAPE TOWN this TIER 3 TECHNICAL SUPPORT ENGINEER role offers a salary of R300K – R345K/annum.

THE COMPANY:
This established MANAGED IT / CLOUD SERVICES business operates in both the UK and CAPE TOWN. They have an exceptional track-record of success helping a range of ambitious organisations leverage Microsoft Cloud so they can compete and grow. 
Their focus is on delivery and support of Data Centre Modernisation, Modern Workplace, Disaster Recovery as a Service, and Data Protection Readiness.
Culturally this is a fantastic business offering a modern environment and exceptional ongoing training in the latest Cloud Technology Solutions, including MS Azure.

THE ROLE:
As TIER 3 TECHNICAL SUPPORT ENGINEER you will be based in the CAPE TOWN office and offer TIER 3 / 3RD LINE SUPPORT to clients’ as well as adhoc working with specialist project teams.
The role is TECHNICALLY HANDS-ON position – you’ll provide customers with high level support either as a point of escalation from the Tier 1 & 2 support engineers or in conjunction with other specialist teams within Operations. You will ensure that SLA’s are met whilst delivering reliable resolution of customer technical issues when raised via support lines, Livechat, email or self-service portals. Primarily the role will be office based but will include on-site support when required. 

REQUIRED SKILLS:
Minimum 4-years hands on experience in an IT Server support role. 
MCSA/MCSE, CCNA certification or other industry qualifications.  
Logical approach to diagnosing and implementing solutions. 
Administration/Migration of Microsoft Active Directory. 
Administration/Migration of Microsoft Exchange 2010 / 2013 / 2016. 
Administration/Migration of Microsoft Server Roles 2008 / 2012. 
Backup Solutions (Veritas Backup Exec, Max Backup, vRanger). 
Networking (Firewall, Switch, VLAN, VPN, Cisco). 
Storage Solutions (NetApp, EMC, Dell, HP). 
Virtual Server Environments (VMware vSphere, Hyper-V).

If you qualify for this role, please email your CV directly to:
Gary Silbermann
gary@acuityconsultants.co.za 
021 801 5001

If you have not had a response to your application within 14 days please consider your application to be unsuccessful.